AI Concierge

Your AI brand ambassador.

Every customer gets their own personal shopper: an AI Concierge that knows them, remembers their conversations, and reaches out with genuinely relevant recommendations. The luxury retail experience, at scale.

See customer stories

Example 1 of 3: Fabletics

From:ryan@vip.fabletics.comSubject:Avery, something perfect for that half marathon you mentioned

Hi Avery, Ryan here, your Customer Concierge at Fabletics. Hope you've been enjoying those morning runs in Denver this week! Last time we talked, you told me you were training for your first half marathon this spring. That's exactly why I thought of you when our High-Waisted PureLuxe Leggings dropped in new colors. I set a pair aside for you, and since you've been a VIP member for over a year, here's a 15% code I put together just for you: AVERY15. Warmly, Ryan Customer Concierge · Mon to Fri, 8am to 5pm PST

From:mara@concierge.onekingslane.comSubject:Elena, the reading-corner edit you asked me to watch for

ONE KINGS LANE

Hi Elena, Mara here, your Design Concierge. I remembered you were looking for a softer focal point for the reading corner without changing the room's warm palette. A blush velvet settee just arrived that works beautifully with the Anders rug you saved. I pulled the two together with a small lighting edit so you can see the full room story. I held the settee through tomorrow evening. Reply here if you'd like the edit in a narrower layout and I'll rebuild it for your space. Warmly, Mara Design Concierge · One Kings Lane

Hi Elena,

Mara here, your Design Concierge. I remembered you were looking for a softer focal point for the reading corner without changing the room's warm palette.

A blush velvet settee just arrived that works beautifully with the Anders rug you saved. I pulled the two together with a small lighting edit so you can see the full room story.

I held the settee through tomorrow evening. Reply here if you'd like the edit in a narrower layout and I'll rebuild it for your space.

Warmly,
Mara
Design Concierge · One Kings Lane

From:maya@concierge.surlatable.comSubject:Nina, one last piece for your Sunday pasta setup

SUR LA TABLE

Hi Nina, Maya here from Sur La Table. You mentioned that Sunday pasta has become the new family ritual, so I kept an eye out for the final piece in your setup. The Marcato attachment that matches your machine is back, and I paired it with the drying rack you looked at last month. Together they make the whole prep much easier without adding more counter clutter. I saved both in a private cart for you. If you tell me which shape you're making next, I'll add the right cutter before it ships. Talk soon, Maya Kitchen Concierge · Sur La Table

Hi Nina,

Maya here from Sur La Table. You mentioned that Sunday pasta has become the new family ritual, so I kept an eye out for the final piece in your setup.

The Marcato attachment that matches your machine is back, and I paired it with the drying rack you looked at last month. Together they make the whole prep much easier without adding more counter clutter.

I saved both in a private cart for you. If you tell me which shape you're making next, I'll add the right cutter before it ships.

Talk soon,
Maya
Kitchen Concierge · Sur La Table

Trusted by leading commerce brands

A real exchange

The personal shopper experience, for everyone.

Not mass marketing. Not generic blasts. Real 1:1 conversations that feel human.

How it's different

Real conversations, not one way broadcasts.

Customers can reply, and the AI responds. Every interaction makes the relationship stronger.

A real customer brain

Ever evolving 1:1 customer memory.

Every interaction feeds into a living customer profile, unique to each individual: purchase history, behavioral patterns, and most powerfully, insights learned directly from conversations.

The more you send, the more you learn. The more you learn, the better every future email becomes.

What makes it different

What makes these emails different.

Every element is designed to feel personal, not promotional.

Named brand ambassador.

Every email comes from a consistent person: Riley, Sasha, James. Customers build a relationship with a person, not a brand.

Contextual recommendations.

Product suggestions tuned to your unique combination of purchase history, behavior, and the moment.

Personalized offers.

Discounts only when they're genuinely incremental. The customer who would have bought anyway never gets a code.

Self optimizing.

Reads your customer's responses, learns from each interaction, and refines its approach in real time.

Text based format.

Plain text that feels like a personal note. No marketing chrome, no giant hero image. Just a human reaching out.

Reply enabled.

Customers actually respond. The AI replies in minutes, and the conversation is logged into their profile.

3 to 4x

Reorder rate uplift

Personal context turns the next purchase into a natural continuation.

92%+

Reorder reply rate

Customers answer because the message reads like it came from someone who knows them.

6 to 10%

Reply rate

A useful reply becomes a new signal for the next conversation.

Sample emails

See it across every brand.

How AI Concierge emails look across different brands and use cases.